Resume & Contact
Employment
York College of Pennsylvania
Library & Technology Services (LTS)
Knowledge Base Specialist
5/1/2018 - present
Retain prior position responsibilities:
Video Producer & Help Desk Technician
8/16/2013 - 5/1/2018
Write & format knowledge base articles
Design graphics
Logos, fliers, posters, signs, etc.
Review processes
Improve usability & solve problems
Write & distribute campus announcements
Assist at the Help Desk
Help manage & train student employees
Laitram
Video Producer, 6/4/2019 - 7/9/2019
Sought me out to produce custom video content after finding my YCP LTS videos
University of Chicago
Video Producer, 11/20/2018 - 1/17/2019
Sought me out to produce custom video content after finding my YCP LTS videos
Potomac Talking Book Services
Audiobook Narrator, 12/2/2016 - 12/2/2017
Narrated & edited audio content for the Library of Congress
Nations Photo Lab
Video Producer & Customer Service Rep.
12/14/2012 - 8/15/2013
Produced video content
Edited/adjusted customer photos
Assisted customers over phone, chat, email, & in-person
Skills
Adobe Creative Cloud
- Premiere, Illustrator, InDesign, Photoshop, Encoder, Audition, Acrobat, etc.
Screen capture softwares
- Camtasia, Captivate, QuickTime, VidGrid, etc.
Website builders / KB / CMS / LMS
- Google sites, TerminalFour, PHPKB, Canvas, Moodle, Squarespace, Wix, etc.
Video hosting & streaming
- YouTube, Vimeo, social media platforms, etc.
Google Drive & Workspace (G Suite)
- Drive File Stream, Shared Drives, Domains, Admin Console, Docs, Drawings, Gmail, etc.
Analytics
- Google Analytics & Siteimprove
Basic domain management
- Setup, forwarding, subdomains, DNS records, etc.
Microsoft Office
Mac, Windows, & Chrome OS
Webform platforms
- Qualtrics, Google Forms, etc.
Basic network connection troubleshooting
- Aruba ClearPass (eduroam)
Basic HTML adjustment
Ticketing software
- BMC FootPrints
Video conferencing
- Zoom, GoToMeeting, Google Meet, etc.
Customer service & public speaking
Voice-over
Studio, concert, & field microphones
Mackie, Allen & Heath audio mixers
Canon DSLR
Education
York College of Pennsylvania
8/25/2008 - 5/12/2012
BA: Mass Communication
MINOR: Visual Communication