Resume & Contact

Employment

York College of Pennsylvania
Library & Technology Services (LTS)

Knowledge Base Specialist
5/1/2018 - present

• Manage & build knowledge base

  • ltshelp.ycp.edu

• Manage & design graphics

• Retain prior position responsibilities:

Video Producer & Help Desk Technician
8/16/2013 - 5/1/2018

• Manage & produce videos

  • youtube.com/ycplts

• Write & format knowledge base articles

• Design graphics

  • Logos, fliers, posters, signs, etc.

• Review processes

  • Improve usability & solve problems

• Write & distribute campus announcements

• Assist at the Help Desk

• Help manage & train student employees

Laitram
Video Producer, 6/4/2019 - 7/9/2019
Sought me out to produce custom video content after finding my YCP LTS videos

University of Chicago
Video Producer, 11/20/2018 - 1/17/2019
Sought me out to produce custom video content after finding my YCP LTS videos

Potomac Talking Book Services
Audiobook Narrator, 12/2/2016 - 12/2/2017

• Narrated & edited audio content for the Library of Congress

Nations Photo Lab
Video Producer & Customer Service Rep.
12/14/2012 - 8/15/2013

• Produced video content

• Edited/adjusted customer photos

• Assisted customers over phone, chat, email, & in-person

Skills

• Adobe Creative Cloud

  • Premiere, Illustrator, InDesign, Photoshop, Encoder, Audition, Acrobat, etc.

• Screen capture softwares

  • Camtasia, Captivate, QuickTime, VidGrid, etc.

• Website builders / KB / CMS / LMS

  • Google sites, TerminalFour, PHPKB, Canvas, Moodle, Squarespace, Wix, etc.

• Video hosting & streaming

  • YouTube, Vimeo, social media platforms, etc.

• Google Drive & Workspace (G Suite)

  • Drive File Stream, Shared Drives, Domains, Admin Console, Docs, Drawings, Gmail, etc.

• Analytics

  • Google Analytics & Siteimprove

• Basic domain management

  • Setup, forwarding, subdomains, DNS records, etc.

• Microsoft Office

• Mac, Windows, & Chrome OS

• Webform platforms

  • Qualtrics, Google Forms, etc.

• Basic network connection troubleshooting

  • Aruba ClearPass (eduroam)

• Basic HTML adjustment

• Ticketing software

  • BMC FootPrints

• Video conferencing

  • Zoom, GoToMeeting, Google Meet, etc.

• Customer service & public speaking

• Voice-over

• Studio, concert, & field microphones

• Mackie, Allen & Heath audio mixers

• Canon DSLR

Education

York College of Pennsylvania
8/25/2008 - 5/12/2012
BA: Mass Communication
MINOR: Visual Communication